Patient Satisfaction Survey Results for Northwestern Memorial Hospital

Address:
251 E Huron St
Chicago, IL 60611
(214) 748-3647
Get Directions

Region: IL - Chicago
County: Cook
Type: Acute Care Hospitals
Ownership: Voluntary non-profit - Private
Emergency Services: No



Northwestern Memorial Hospital Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 5% 300 or more 31%
Percent of patients who reported that their nurses "Usually" communicated well. 20% 300 or more 31%
Percent of patients who reported that their nurses "Always" communicated well. 75% 300 or more 31%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 4% 300 or more 31%
Percent of patients who reported that their doctors "Usually" communicated well. 15% 300 or more 31%
Percent of patients who reported that their doctors "Always" communicated well. 81% 300 or more 31%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 14% 300 or more 31%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 29% 300 or more 31%
Percent of patients who reported that they "Always" received help as soon as they wanted. 57% 300 or more 31%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 8% 300 or more 31%
Percent of patients who reported that their pain was "Usually" well controlled. 24% 300 or more 31%
Percent of patients who reported that their pain was "Always" well controlled. 68% 300 or more 31%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 21% 300 or more 31%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 18% 300 or more 31%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 61% 300 or more 31%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 10% 300 or more 31%
Percent of patients who reported that their room and bathroom were "Usually" clean. 24% 300 or more 31%
Percent of patients who reported that their room and bathroom were "Always" clean. 66% 300 or more 31%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 8% 300 or more 31%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 28% 300 or more 31%
Percent of patients who reported that the area around their room was "Always" quiet at night. 64% 300 or more 31%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 78% 300 or more 31%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 22% 300 or more 31%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 7% 300 or more 31%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 18% 300 or more 31%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 75% 300 or more 31%
Percent of patients who reported NO they would not recommend the hospital. 3% 300 or more 31%
Percent of patients who reported YES they would probably recommend the hospital. 16% 300 or more 31%
Patients who reported YES they would definitely recommend the hospital. 81% 300 or more 31%
Data from HCAHPS (http://www.hcahpsonline.org)