Patient Satisfaction Survey Results for Crossgates River Oaks Hospital

Address:
350 Crossgates Blvd
Brandon, MS 39042
(214) 748-3647
Get Directions

Region: MS - Jackson
County: Rankin
Type: Acute Care Hospitals
Ownership: Proprietary
Emergency Services: No



Crossgates River Oaks Hospital Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 8% 300 or more 20%
Percent of patients who reported that their nurses "Usually" communicated well. 21% 300 or more 20%
Percent of patients who reported that their nurses "Always" communicated well. 71% 300 or more 20%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 8% 300 or more 20%
Percent of patients who reported that their doctors "Usually" communicated well. 15% 300 or more 20%
Percent of patients who reported that their doctors "Always" communicated well. 77% 300 or more 20%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 19% 300 or more 20%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 28% 300 or more 20%
Percent of patients who reported that they "Always" received help as soon as they wanted. 53% 300 or more 20%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 12% 300 or more 20%
Percent of patients who reported that their pain was "Usually" well controlled. 23% 300 or more 20%
Percent of patients who reported that their pain was "Always" well controlled. 65% 300 or more 20%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 26% 300 or more 20%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 19% 300 or more 20%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 55% 300 or more 20%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 14% 300 or more 20%
Percent of patients who reported that their room and bathroom were "Usually" clean. 23% 300 or more 20%
Percent of patients who reported that their room and bathroom were "Always" clean. 63% 300 or more 20%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 8% 300 or more 20%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 24% 300 or more 20%
Percent of patients who reported that the area around their room was "Always" quiet at night. 68% 300 or more 20%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 75% 300 or more 20%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 25% 300 or more 20%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 19% 300 or more 20%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 25% 300 or more 20%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 56% 300 or more 20%
Percent of patients who reported NO they would not recommend the hospital. 13% 300 or more 20%
Percent of patients who reported YES they would probably recommend the hospital. 28% 300 or more 20%
Patients who reported YES they would definitely recommend the hospital. 59% 300 or more 20%
Data from HCAHPS (http://www.hcahpsonline.org)