Patient Satisfaction Survey Results for Forest Hills Hospital

Address:
102 - 01 66th Road
Forest hills, NY 11375
(214) 748-3647
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Region: NY - East Long Island
County: Queens
Emergency Services: No
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Forest Hills Hospital Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 10% 300 or more 23%
Percent of patients who reported that their nurses "Usually" communicated well. 23% 300 or more 23%
Percent of patients who reported that their nurses "Always" communicated well. 67% 300 or more 23%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 9% 300 or more 23%
Percent of patients who reported that their doctors "Usually" communicated well. 21% 300 or more 23%
Percent of patients who reported that their doctors "Always" communicated well. 70% 300 or more 23%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 17% 300 or more 23%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 24% 300 or more 23%
Percent of patients who reported that they "Always" received help as soon as they wanted. 59% 300 or more 23%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 14% 300 or more 23%
Percent of patients who reported that their pain was "Usually" well controlled. 26% 300 or more 23%
Percent of patients who reported that their pain was "Always" well controlled. 60% 300 or more 23%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 32% 300 or more 23%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 17% 300 or more 23%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 51% 300 or more 23%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 10% 300 or more 23%
Percent of patients who reported that their room and bathroom were "Usually" clean. 27% 300 or more 23%
Percent of patients who reported that their room and bathroom were "Always" clean. 63% 300 or more 23%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 21% 300 or more 23%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 35% 300 or more 23%
Percent of patients who reported that the area around their room was "Always" quiet at night. 44% 300 or more 23%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 72% 300 or more 23%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 28% 300 or more 23%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 17% 300 or more 23%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 28% 300 or more 23%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 55% 300 or more 23%
Percent of patients who reported NO they would not recommend the hospital. 12% 300 or more 23%
Percent of patients who reported YES they would probably recommend the hospital. 30% 300 or more 23%
Patients who reported YES they would definitely recommend the hospital. 58% 300 or more 23%
Data from HCAHPS (http://www.hcahpsonline.org)