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One Medical Center Boulevard
Upland, PA 19013
(214) 748-3647
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| Question | Response | Sample Size | Response Rate | Footnote |
|---|---|---|---|---|
| Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. | 8% | 300 or more | 25% | |
| Percent of patients who reported that their nurses "Usually" communicated well. | 21% | 300 or more | 25% | |
| Percent of patients who reported that their nurses "Always" communicated well. | 71% | 300 or more | 25% | |
| Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. | 6% | 300 or more | 25% | |
| Percent of patients who reported that their doctors "Usually" communicated well. | 20% | 300 or more | 25% | |
| Percent of patients who reported that their doctors "Always" communicated well. | 74% | 300 or more | 25% | |
| Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. | 17% | 300 or more | 25% | |
| Percent of patients who reported that they "Usually" received help as soon as they wanted. | 30% | 300 or more | 25% | |
| Percent of patients who reported that they "Always" received help as soon as they wanted. | 53% | 300 or more | 25% | |
| Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. | 11% | 300 or more | 25% | |
| Percent of patients who reported that their pain was "Usually" well controlled. | 24% | 300 or more | 25% | |
| Percent of patients who reported that their pain was "Always" well controlled. | 65% | 300 or more | 25% | |
| Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. | 24% | 300 or more | 25% | |
| Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. | 19% | 300 or more | 25% | |
| Percent of patients who reported that staff "Always" explained about medicines before giving it to them. | 57% | 300 or more | 25% | |
| Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. | 13% | 300 or more | 25% | |
| Percent of patients who reported that their room and bathroom were "Usually" clean. | 24% | 300 or more | 25% | |
| Percent of patients who reported that their room and bathroom were "Always" clean. | 63% | 300 or more | 25% | |
| Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. | 19% | 300 or more | 25% | |
| Percent of patients who reported that the area around their room was "Usually" quiet at night. | 32% | 300 or more | 25% | |
| Percent of patients who reported that the area around their room was "Always" quiet at night. | 49% | 300 or more | 25% | |
| Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. | 80% | 300 or more | 25% | |
| Percent of patients who reported that they were not given information about what to do during their recovery at home. | 20% | 300 or more | 25% | |
| Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). | 15% | 300 or more | 25% | |
| Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). | 31% | 300 or more | 25% | |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). | 54% | 300 or more | 25% | |
| Percent of patients who reported NO they would not recommend the hospital. | 8% | 300 or more | 25% | |
| Percent of patients who reported YES they would probably recommend the hospital. | 33% | 300 or more | 25% | |
| Patients who reported YES they would definitely recommend the hospital. | 59% | 300 or more | 25% |